How to Apply to American Express (2026): Step-by-Step

American Express hires at volume into Customer Care Professional and travel counselor roles, plus technology, finance, marketing and its campus programs. As of 2026 applications run on an Oracle Cloud candidate site at careers.americanexpress.com, reached from americanexpress.com/careers; the older Eightfold address no longer resolves. You create a profile under My Profile with your email and can upload a resume to be matched to roles. The campus process holds most of the surprises: a recorded video answering behavioral questions comes first, then two 30-minute HireVue interviews, with technical tests for technology roles. Customer care candidates on Glassdoor describe several interviewers and a thorough background check.

Where the American Express application lives

Official careers site: americanexpress.com/careers. Applications run on Oracle Recruiting Cloud.

• Job search and applications — Oracle Cloud candidate site for all professional and customer care roles; sign in under My Profile.
• Student and campus programs — Internship, MBA and campus program details by country, with application windows and the HireVue-based selection process.

Step by step: applying to American Express

1. Search careers.americanexpress.com by keyword or use the Customer Service and Travel facet. Postings show the location and whether the role is hybrid or on-site.
2. Click Apply and sign in or create a profile with your email. The site can autofill from an uploaded resume; check the parsed titles and dates before continuing.
3. Answer the posting's questions and submit. Your applications and their status sit under My Profile on the same site.
4. Campus round one is a recorded video with behavioral questions; round two is two 30-minute HireVue interviews. Technology candidates add a technical assessment.
5. Customer Care Professional candidates on Glassdoor describe a phone screen, then interviews with four or five people that may include a mock call or case scenario.
6. After an offer, expect a background investigation that Indeed respondents say takes about two weeks and includes drug screening, given the access to card data.

Tips from American Express applicants

• Amex says you are welcome to apply to more than one internship posting, so apply to each business area you would accept rather than picking one.
• Watch the windows: as of 2026 the student page lists August to September for US undergraduate internships and September to November for MBA internships, for the following summer.
• US campus roles are hybrid in New York, Phoenix, Sunrise, Salt Lake City, Atlanta, Palo Alto and Washington, DC; questions go to campusrecruitment@aexp.com.

How long the American Express process takes

Glassdoor reports an average of about 24 days from application to decision across American Express roles and about 17 days for Customer Care Professional. Expect a phone screen and then one-on-one or panel interviews, with campus candidates doing the recorded video and two HireVue interviews first.

Before you hit submit

Two quick wins: check your resume against the posting with the resume keywords for your role, and attach a tailored letter — see the cover letter examples by role. Decide your answers to the standard screening questions once — see desired salary and work authorization — and keep a record in a tracker.

Apply faster

American Express applications run on Oracle Recruiting Cloud. JobRizzer focuses on the major ATS platforms (Workday, Greenhouse, Lever, Ashby and more) and can still speed up the common fields on many forms — and you can prep fast with the free ATS Resume Checker and Cover Letter Generator.